At eMonogram Shop we offer customized - monogrammed and pesonalized gifts therefore we are unable to offer refunds on our products.
However, we want to make every effort to ensure your satisfaction.
If your item was shipped and arrived at your location damaged please contact us at email@example.com.
If the item received does not match your order specifications as it was originally placed we will replace the exact item with the correct order specifications as they were placed on the initial order.
Oops - if there was an oops during order placement and you would like to change or edit your order BEFORE shipment please contact us immediately at firstname.lastname@example.org